Got Questions? Get Answers!

Frequently Asked Questions: Your Ultimate Guide

Welcome to the ultimate Jammy Monkey knowledge base. Look, we know that sometimes you just want a quick, straight answer without having to wade through pages of text or talk to a support agent. That's what this page is for. I've gathered every common (and not-so-common) question I've ever had or heard about this casino and put the answers right here in one place.

I've structured this page to be as user-friendly as possible. We'll cover everything from your account and bonuses to technical troubles and security. Think of me as your personal casino concierge. My goal is to get you the information you need, fast, so you can get back to what you came here for: having fun!

Table of contents

Account & Registration

Why do I need to provide so much personal information to register?
It's a legal requirement from the UK Gambling Commission. They need to verify your name, age (that you're 18+), and address to prevent fraud and underage gambling. As I explain in the register guide, it's a sign of a safe, legal casino.
How long does it take to verify my account?
Often, it's instant if they can match your details electronically. If you need to submit documents, it usually takes between a few hours and 24 hours for the security team to review them.
I've forgotten my password! What do I do?
Don't panic! On the login page, click the "Forgot Password?" link. You'll be able to reset it securely via an SMS or email sent to the contact details on your account.
Why is my account locked?
This usually happens after too many incorrect password attempts. It's a security feature to protect you. The lock is often temporary (e.g., one hour). If it persists, contact customer support.

Bonuses & Promotions

What is a wagering requirement?
It's a multiplier (e.g., 40x) that shows how much you need to bet before your bonus funds turn into withdrawable cash. For a £10 bonus with 40x wagering, you need to place £400 in total bets. I break this down in detail on the promo page.
Do I always need a promo code?
Not usually. Most offers, like the welcome bonus, are applied automatically. However, some special or exclusive offers might require a code, which will always be clearly stated in the promotion's terms.
Why didn't I get my welcome bonus?
The most common reason is that your account hasn't been fully verified yet. The no-deposit bonus is only credited after the KYC and verification checks are complete.
Can I withdraw my no-deposit bonus winnings?
Yes, but there are rules. You must first complete the wagering requirements, and there is usually a maximum withdrawal cap (e.g., £50) for winnings from a no-deposit bonus. This is all laid out in the terms.

Deposits & Withdrawals

What's the minimum I can deposit?
The minimum deposit is generally very accessible, often just £5 for most methods, including PayPal. This makes it great for casual players.
How long do withdrawals take?
Jammy Monkey aims to process withdrawals within one working day. In my experience testing them for our reviews, PayPal is the fastest method, often receiving funds within 24 hours total. Bank/card transfers can take an extra 1-3 days depending on your bank.
Why was my withdrawal cancelled?
The most common reasons are: you haven't completed the wagering requirements for an active bonus, your account isn't fully verified, or you tried to withdraw to a payment method not in your own name.
Are there any fees for depositing or withdrawing?
Generally, no. Jammy Monkey does not charge fees for deposits or withdrawals. However, a small fee may be applied to withdrawals under £10.

Games & Jackpots

Are the slot games here fair?
Yes, 100%. All their in-house slots are governed by a Random Number Generator (RNG) that is independently tested and certified by auditors approved by the UKGC. This ensures every spin's outcome is random and fair.
Can I win the Mega Jackpot on a small bet?
Absolutely. The chance is proportional to your bet size, but it's possible to win the entire jackpot on any spin, even a minimum bet. That's the beauty of it!
Why can't I find games like Starburst or Book of Dead?
Because Jammy Monkey only offers exclusive games that they develop themselves. This means you get a unique library you won't find anywhere else, but you won't see the common titles from developers like NetEnt.
Do you offer sports betting?
No. As we explain on our betting page, Jammy Monkey is a specialist casino and does not operate a sportsbook.

Security & Fairness

Is my personal and financial data safe?
Yes. They use industry-standard SSL encryption to protect all data transmitted between you and the casino. This scrambles your information, making it unreadable to anyone else. Their security protocols are robust.
Is Jammy Monkey licensed in the UK?
Yes. They are fully licensed and regulated by the UK Gambling Commission, which is one of the strictest and most respected regulators in the world. This is your guarantee of a fair and safe playing environment.
What is GAMSTOP and are you part of it?
GAMSTOP is the UK's national self-exclusion scheme. And yes, as a UKGC-licensed operator, Jammy Monkey is fully integrated with GAMSTOP. If you've excluded via GAMSTOP, you will not be able to play here, as we cover in our Responsible Gaming guide.